Frequently Asked Questions
Getting Started
Contents is the smart AI content governance platform, a cutting-edge generative AI platform designed for enterprise content marketing. It is the only solution you need to automate, orchestrate, and distribute content efficiently.
Contents is an AI-powered cloud platform built to support end-to-end content governance and orchestration. It strategically combines automation, human creativity, and strategic control to help large enterprises, web agencies, and individual professionals generate, manage, and optimize content effectively across all channels.
Contents offers extensive language support, covering over 25 languages, crucial for global businesses operating within a comprehensive AI governance framework. This enables seamless multilingual content creation and distribution across diverse markets. Six languages – English, Spanish, French, German, Italian, and Brazilian Portuguese – are premium, leveraging advanced native datasets for superior quality, essential for effective content for international markets, with no additional cost for included plans.
As a smart AI content governance platform, Contents provides a comprehensive suite of AI-powered tools that are integral to end-to-end content governance and orchestration. These features empower enterprises, agencies, and professionals to generate, manage, and optimize various content types across all channels. This includes writing SEO-optimized articles, generating advertising copy, creating e-commerce product descriptions at scale, drafting social media captions, producing original AI images, and providing professional translation services, all designed to enhance your digital content marketing strategy and streamline digital content automation.
Absolutely. Ensuring original and plagiarism-free content is a fundamental aspect of our AI governance framework. Our advanced AI technology is specifically developed to consistently create 100% original and entirely new content. This is vital for maintaining brand integrity and complying with content standards within your enterprise content marketing operations, providing reliable original AI content.
Plans and Billing
Contents offers two monthly and two annual subscription plans to meet different needs.
For annual plans, the Starter plan is designed for individual users who want to enhance their content production using advanced AI features. This plan costs €13 per month when paid annually (€156 per year). The Pro plan, on the other hand, is ideal for teams aiming to improve and accelerate their content strategy with cutting-edge AI tools. This plan costs €69 per month when paid annually (€828 per year).
For those who prefer a monthly payment option, Contents offers the same Intermediate plan for €19 per month and the Advanced plan for €99 per month.
Contents also offers significant discounts on annual subscriptions for students. Students can access the annual intermediate plan at a discounted price of €46.80 per year (lifetime).
If you plan to use Contents in the long term, annual plans offer a lower monthly cost.
The Fair Usage Policy is a policy put in place to prevent misuse of our technology. We reserve the right to apply restrictions on users who exhibit patterns of system usage that exceed certain thresholds for extended periods of time.
The available payment methods are credit card and PayPal. You can use both methods to subscribe to either an annual or monthly plan.
With the Freemium Plan, you get 8 free generations per day, which you can use to create, rewrite, or summarize content, either in text or image form.
If you need more than 8 daily generations, you can easily upgrade to one of the paid plans, either Starter or Pro, both of which offer full functionality with no generation limits.
The Freemium Plan offers access to 5 main tools: Article Generator, Social Media Post Generator, Content Rewriter, Paragraph Generator, and AI Image Generator. These tools are designed to meet various content creation needs.
To deactivate your account, log in to your area and click on “Deactivate account.” If you deactivate your account, you will no longer have access to Contents services, and your data will be permanently deleted.
Features and Products
AI Chat
Contents AI Chat is a dynamic AI conversational tool integrated within the Contents AI platform. It functions as an interactive assistant, enabling users to engage in natural language conversations to explore ideas, quickly generate draft content, and obtain information directly within their workflow. This tool is designed to enhance productivity and support diverse enterprise content creation needs.
Contents AI Chat primarily supports the platform’s premium languages: English, Spanish, French, German, Italian, and Brazilian Portuguese. These languages leverage native datasets for enhanced accuracy and fluency, providing robust multilingual AI chat capabilities essential for global businesses managing content for international markets.
Contents AI Chat is versatile and can assist in generating a wide array of text-based content types suitable for business content AI. This includes drafting initial versions of emails, social media updates, and ad copy, summarizing longer texts, brainstorming ideas for campaigns or articles, and generating quick answers to specific questions. Its conversational nature makes it ideal for iterative AI chat content generation and refining messaging.
You can leverage Contents AI Chat as an interactive AI for marketing and content tasks by simply typing your requests or questions into the chat interface within the Contents platform. Use it to kickstart the content creation process, refine existing text, quickly get information, or explore different angles for your messaging, seamlessly integrating AI assistance into your daily marketing workflows. Access to AI Chat is typically included with your Contents subscription.
AI Art
Contents AI Art Tool is a sophisticated AI-powered image generator seamlessly integrated within the Contents AI platform, specifically designed for enterprise content creation. It empowers businesses to effortlessly translate concepts and textual descriptions into unique, high-quality visual assets on demand. This tool is a key component in streamlining the creation of diverse digital assets generation.
Contents AI Art supports prompting and interaction in the platform’s core premium languages: English, Spanish, French, German, Italian, and Brazilian Portuguese. This targeted language support, built on native datasets, ensures higher accuracy and relevance in interpreting prompts across these key business languages, facilitating effective multilingual image generation for global businesses targeting diverse content for international markets.
With Contents AI Art, users can generate a wide spectrum of visual content types essential for modern marketing campaigns and business communications. This includes creating original images for social media updates, blog post illustrations, digital advertisements, website graphics, and other visual assets. Beyond generating from text, the tool offers functionalities like Image to Image for transforming existing visuals and Upscale Image for enhancing the resolution and quality of generated or existing images, addressing diverse visual content AI requirements.
Utilizing Contents AI Art is an intuitive process centered around textual prompts. Within the Contents platform, you access the AI Art interface and describe the image you wish to create using clear and detailed language. The AI processes this text prompt to generate visual options. You can guide the AI text-to-image process by specifying styles, moods, or elements. Additionally, features for modifying and enhancing images are available to refine the output, making using AI art tool a flexible part of your creative workflow.
AI Generated Images within Contents are created through sophisticated generative artificial intelligence models. The core process involves the AI interpreting the user’s detailed text prompt. Based on its training on vast datasets of images and their corresponding descriptions, the AI model synthesizes a novel image that aligns with the elements, style, and composition requested in the prompt. This complex AI text-to-image process allows for the rapid materialization of unique visual concepts.
The Contents AI Art Tool is strategically used by businesses to accelerate and enhance their digital content marketing and visual communication. It serves to quickly produce unique and specific visual assets that may be time-consuming or costly to obtain through traditional means. From creating compelling imagery for advertising campaigns to generating illustrative graphics for articles, the tool facilitates the efficient business use of AI images to support diverse marketing initiatives and improve visual engagement across all channels.
A wide range of professionals and teams within an organization can significantly benefit from Contents AI Art Tool. This includes marketing teams needing quick visual assets, graphic designers seeking inspiration or rapid prototyping, content creators requiring imagery for articles and social media, and e-commerce professionals looking to generate unique product visuals or promotional graphics. Essentially, anyone involved in marketing content creation or managing enterprise design workflows can leverage AI Art to enhance productivity and creative output.
Employing an AI image generator like AI Art by Contents offers compelling advantages for businesses. It dramatically increases visual content creation speed, allowing for the rapid generation of numerous image options. This scalability is invaluable for large-volume content needs. Furthermore, it provides the capability to create entirely unique visuals tailored to specific brand messaging and campaign themes, offering a powerful alternative to generic stock imagery and enhancing the overall quality and originality of your visual content AI.
To make AI pictures using Contents AI Art, the process is centered within the platform’s interface. You will typically access the AI Art module and input a detailed textual description of the image you envision – this is your prompt. It’s helpful to be descriptive about the subject, style, mood, and any specific elements you want included. The AI then processes this input and generates one or more images that visually interpret your prompt. You can then often refine these results by modifying your prompt and regenerating images, guiding the AI text-to-image process to achieve your desired visual asset.
AI Writer
Contents AI Writer is a robust suite of tools designed to automate and streamline the creation of diverse content formats within the Contents platform. It empowers users to generate high-quality text, including articles, blog posts, marketing copy, website content, and more, efficiently and at scale, significantly enhancing content production for enterprise content marketing. It assists with brainstorming, idea generation, content optimization, and content improvement.
AI Writer supports over 25 languages, with a focus on premium support for English, Spanish, French, German, Italian, and Brazilian Portuguese. These premium languages are trained on native datasets, ensuring a higher level of accuracy and fluency. AI writer can also be used to generate content in other languages beyond the premium 6.
Contents AI Writer can generate a wide range of text-based content for various business needs, including:
- SEO-optimized blog articles: generate full blog posts from instructions or keywords.
- Marketing copy: create compelling ad headlines and copy, including email subject lines, body text, and social media posts.
- E-commerce content: generate product descriptions for online stores.
- Website content: craft engaging website text.
The AI Writer includes tools for summarizing, paraphrasing, and improving existing content, ensuring it’s optimized for different channels.
AI Writer integrates seamlessly into your marketing workflows, offering various templates and tools to assist with content creation. You can provide prompts with clear instructions, keywords, and style guidelines to generate tailored content. The platform allows for iteration and refinement, enabling you to adjust the output to perfectly match your brand voice and objectives. AI Writer can be used to generate content directly, repurpose existing content, summarize long-form text, and create different content formats from a single input.
New Contents
The new Contents includes several major features designed for complete AI content orchestration: a new-generation block-based AI-augmented editor for enterprise content creation, comprehensive “Refine with AI” tools for intelligent content transformation, an integrated Media Library for organizing AI-generated assets, a Personal Workspace that adapts to your brand voice and style, and an AI Writer Dashboard to efficiently manage all your content marketing projects at scale.
The “Refine with AI” tools are a sophisticated suite of enterprise-grade content enhancement capabilities that let you rewrite, expand, summarize, translate, proofread, and convert content into bullet points across your business communications. These AI-powered workflow tools quickly transform and improve your marketing content, reducing production time and ensuring consistent brand messaging across all channels.
The new editor is block-based and AI-augmented, offering a modular approach to strategic content creation with integrated enterprise-grade AI assistance. It’s exceptionally smooth and fluid, providing a much-improved user experience that streamlines the content production pipeline for marketing teams and content professionals working at scale.
Yes, the new platform includes a comprehensive Media Library feature specifically designed for enterprise media management, organizing all your AI-generated images and visual content assets, making them readily accessible for cross-functional teams and integrated content projects across your organization.
The Personal Workspace is intelligent and adaptive, functioning as your company’s content command center by learning and adjusting to your specific brand voice, tone, and style preferences. This AI-driven personalization makes the content orchestration process more efficient for marketing teams and produces consistent, on-brand results that better match your unique corporate voice across all communications channels.
Account Settings
The Brand Box allows you to upload key brand information to guide content generation (e.g., links, descriptions, guidelines).
1. Click on the profile icon (top right) and select “Control Panel“.
2. From the menu, click on “Brand Box“.
3. Click on “Add Brand Box“.
Add Information:
- Add a Link: Enter the URL of your website, product pages, or articles.
- Add Text: Write your company’s mission or product descriptions.
- Upload a File: You can upload PDF documents containing brand guidelines and product specifications. (Supports Italian, English, Spanish, German, French, and Arabic.)
My Brand Box isn’t saving—what can I do?
If none of the above steps resolve the issue, our support team is available to assist you. Contact us via the support chat or send a detailed request specifying:
- The browser and version used.
- Any active extensions.
- A screenshot of the error.
How can I contact support?
You can reach us via email at [email protected] or by filling out our contact form.
By following these steps, you should be able to resolve the issue quickly. If you need further assistance, we’re here to help!
To change the platform language:
1. Click on the dropdown menu dedicated to language selection.
2. Select the desired reference language to display the interface in the chosen language.
The language didn’t change. What can I do?
If none of the steps above have resolved the issue, our support team is here to help. Contact us through the support chat or submit a detailed request specifying:
- The browser and version you are using.
- Any active extensions.
- A screenshot of the error.
How do I contact support?
You can reach us via email at [email protected] or fill out our contact form.
By following these steps, you should be able to resolve the issue quickly. If you need further assistance, we are here to help!
1. Access the My Profile section.
2. Click on Control Panel.
3. Select Add Members and fill in the field with the user’s email address.
4. Choose the role between Admin and Master.
5. Confirm the invitation to add the new user to the account.
I can’t add a user — what should I check?
If none of the steps above have resolved the issue, our support team is here to help. Contact us through the support chat or submit a detailed request specifying:
- The browser and version you are using.
- Any active extensions.
- A screenshot of the error.
How do I contact support?
You can reach us via email at [email protected] or fill out our contact form.
By following these steps, you should be able to resolve the issue quickly. If you need further assistance, we are here to help!
1. From the login page, click on Forgot Password?
2. Fill in the email field with your registered email address.
3. Click on Reset Password.
4. You will receive an email with an OTP code. Check both your inbox and spam folder.
5. Fill in all the required fields with your new password and the OTP code received.
What if I didn’t receive the reset email?
- Double-check that you entered the correct email address.
- Look in your spam/junk folder.
- Wait a few minutes and try again.
What should I do if the OTP code doesn’t work?
If none of the steps above have resolved the issue, our support team is here to help. Contact us through the support chat or submit a detailed request specifying:
- The browser and version you are using.
- Any active extensions.
- A screenshot of the error.
How do I contact support?
You can reach us via email at [email protected] or fill out our contact form.
By following these steps, you should be able to resolve the issue quickly. If you need further assistance, we are here to help!
1. Log in to your personal area (MyProfile).
2. Select the Change Password field.
3. Enter your new password and confirm it by clicking on Save.
When does the new password take effect?
The new password is effective immediately. Be sure to use it the next time you log in across all devices and sessions.
What if I can’t change my password?
If none of the steps above have resolved the issue, our support team is here to help. Contact us through the support chat or submit a detailed request specifying:
- The browser and version you are using.
- Any active extensions.
- A screenshot of the error.
How do I contact support?
You can reach us via email at [email protected] or fill out our contact form.
By following these steps, you should be able to resolve the issue quickly. If you need further assistance, we are here to help!
1. Go to the MyProfile section.
2. Click on MyPlan to view the proforma invoices.
Where can I find and download my tax invoices?
1. Go to the MyProfile section.
2. Click on the settings gear icon.
3. Navigate to the settings gear icon and select Fiscal.
4. In this section, you can view and download all your tax invoices.
What if I can’t see or download invoices?
If none of the steps above have resolved the issue, our support team is here to help. Contact us through the support chat or submit a detailed request specifying:
- The browser and version you are using.
- Any active extensions.
- A screenshot of the error.
How do I contact support?
You can reach us via email at [email protected] or fill out our contact form.
By following these steps, you should be able to resolve the issue quickly. If you need further assistance, we are here to help!
1. Go to MyProfile.
2. Navigate to the MyPlan section.
3. Click on Edit Plan to select a new subscription plan.
Will the upgrade take effect immediately?
Yes, plan upgrades usually take effect right after confirmation. Any unused portion of your previous plan may be prorated, depending on your billing cycle.
I can’t complete the upgrade. What should I do?
If none of the steps above have resolved the issue, our support team is here to help. Contact us through the support chat or submit a detailed request specifying:
- The browser and version you are using.
- Any active extensions.
- A screenshot of the error.
How do I contact support?
You can reach us via email at [email protected] or fill out our contact form.
By following these steps, you should be able to resolve the issue quickly. If you need further assistance, we are here to help!
1. Log in to your personal area (MyProfile).
2. Go to the MyPlan section.
3. Click on Cancel Plan to deactivate your subscription.
Will I lose access immediately after canceling?
No, you will retain access until the end of your current billing cycle. After that, the subscription will not renew.
What if I can’t cancel my subscription?
If none of the steps above have resolved the issue, our support team is here to help. Contact us through the support chat or submit a detailed request specifying:
- The browser and version you are using.
- Any active extensions.
- A screenshot of the error.
How do I contact support?
You can reach us via email at [email protected] or fill out our contact form.
By following these steps, you should be able to resolve the issue quickly. If you need further assistance, we are here to help!
1. Log in to your personal area (MyProfile).
2. Select Update Personal Information.
3. Click on Deactivate Account.
4. Please note: once your account is deactivated, you will no longer have access to Contents’ services, and all your data will be permanently deleted.
What if I can’t deactivate my account?
If none of the steps above have resolved the issue, our support team is here to help. Contact us through the support chat or submit a detailed request specifying:
- The browser and version you are using.
- Any active extensions.
- A screenshot of the error.
How do I contact support?
You can reach us via email at [email protected] or fill out our contact form.
By following these steps, you should be able to resolve the issue quickly. If you need further assistance, we are here to help!
Troubleshooting a problem
Reload the Page and Clear the Cache
Sometimes, the issue may be caused by temporary data stored in the browser. To force a full refresh:
Press Ctrl + Shift + R (on Windows and Linux) or Cmd + Shift + R (on Mac).
The issue could be caused by Google’s automatic translator?
Yes. To disable it:
1. Open your browser menu by clicking on the three vertical dots at the top right corner.
2. In the dropdown menu, scroll down and select “Translate.”
3. A box will appear at the top right of the page with two languages: the original and the suggested translation. Click on the three vertical dots in the translation box.
4. Select “Never translate this site” to prevent Chrome from offering translation in the future.
How do I clear cookies and cached files?
1. Open your browser settings.
2. Select “Clear browsing data”.
3. Make sure to select “Cookies and other site data” and “Cached images and files”.
4. Confirm the action and restart your browser.
Can I use incognito mode to troubleshoot?
To check if the issue is caused by extensions or stored data, try accessing the platform using an incognito tab:
1. On Google Chrome: Press Ctrl + Shift + N or open the browser settings.
2. Select “New Incognito Window”, then proceed to log in to the platform at https://app.contents.ai/login.
1b. On Mozilla Firefox: Press Ctrl + Shift + P.
1c. On Microsoft Edge: Press Ctrl + Shift + N.
1d. On Safari: Click “File” > “New Private Window”.
Should I try another browser?
If the issue persists, try accessing the platform from a different browser (e.g., if you are using Chrome, switch to Firefox or Edge).
What if the issue continues?
If none of the steps above have resolved the issue, our support team is here to help. Contact us through the support chat or submit a detailed request specifying:
- The browser and version you are using.
- Any active extensions.
- A screenshot of the error.
How do I contact support?
You can reach us via email at [email protected] or fill out our contact form.
By following these steps, you should be able to resolve the issue quickly. If you need further assistance, we are here to help!
- Billing Info was not saved correctly or was not entered.
- The payment was not registered or updated.
How do I fix my billing information?
1. Go to the MyProfile section.
2. Click on Billing Info.
3. Fill in all the required fields correctly, including Request Invoice if desired and if you are a company.
4. You will see the Save button turn blue—make sure to select it.
5. Select Save to store the information.
How do I add a payment method?
1. Go to the MyProfile section.
2. Select Billing Info.
3. Click on Add Payment Method and enter the required details.
The issue persists. What should I do?
If none of the steps above have resolved the issue, our support team is here to help. Contact us through the support chat or submit a detailed request specifying:
- The browser and version you are using.
- Any active extensions.
- A screenshot of the error.
How do I contact support?
You can reach us via email at [email protected] or fill out our contact form.
By following these steps, you should be able to resolve the issue quickly. If you need further assistance, we are here to help!
What is the correct login link?
- Ensure you are using the correct login link: https://app.contents.ai/login.
-
If you continue to experience issues, verify that:
1. You have entered your credentials correctly.
2. There are no browser restrictions (such as pop-up blockers or security settings preventing access).
How can I fix issues caused by my browser?
In some cases, the issue may be caused by data stored in your browser.
Try the following:
- Clear your browser’s cache and cookies.
- Or press Ctrl + Shift + R (or Cmd + Shift + R on Mac) to reload the page with a hard refresh, bypassing the cache.
I still can’t log in—what should I do next?
If none of the steps above have resolved the issue, our support team is here to help. Contact us through the support chat or submit a detailed request specifying:
- The browser and version you are using.
- Any active extensions.
- A screenshot of the error.
How do I contact support?
You can reach us via email at [email protected] or fill out our contact form.
By following these steps, you should be able to resolve the issue quickly. If you need further assistance, we are here to help!
This will allow us to forward it to our engineering team if needed.
The easiest way to do this is by using a service like Jam.dev to simplify the process.
Here’s how to proceed:
1. Search on google for JAM DEBUG
2. Install the Chrome extension.
3. After installation, add it to the Chrome toolbar by clicking the puzzle icon and then the pin next to the extension.
4. Once added, click on the extension to open the options.
5. Before starting the recording, make sure you’re ready to demonstrate the issue on th site you have seen it.
6. Click “Record tab” to capture the current tab along with useful troubleshooting data.
7. Stop the recording once you’ve captured everything needed.
8. Create the jam and send us the link. After clicking “Create,” the extension will automatically open a new tab with the video and copy the link to your clipboard, so you can easily paste it into your email reply.
Thank you for your cooperation! Let us know if you need any further assistance.